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Home>Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Mama's Minerals., Copyright © 2016, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order. To preserve the security of your credit / debit card, we do not store customers' credit card numbers. All credit card transactions are processed using secure SSL encryption.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashierís Checks, Company Checks, & Personal Checks  by 
For Phone Orders Only, we accept money orders, cashierís checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashierís check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mama's Minerals reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Mama's Minerals, Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00 p.m., or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. We do not share, sell, rent or otherwise distribute your personal information to any outside parties.

When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. To preserve the security of your credit / debit card, we do not store customers' credit card numbers. All credit card transactions are processed using secure SSL encryption.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Mama's Minerals site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Mama's Minerals site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

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Retail Store Discounts: Additional Percentage Discounts  by 

Additional percentage discounts to be applied to existing sale percentage discounts are applied to the last discounted price.

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Retail Store Discounts: General Terms and Conditions  by  NA

Some exclusions may apply. Discounts are final at time of sale, and cannot be applied to previous purchases. Some retail store discounts may not be applicable to online purchases. Some online discounts may not be applicable to retail store discounts. Some retail discounts may not be valid for all retail locations. Discount offers are not combinable. Discounts are not valid for on sale or consignment merchandise, unless otherwise noted. "Standard Exclusions" include books, equipment, gift certificates, and consignment merchandise.

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Retail Store: Lapidary Services  by 

All lapidary services work is final upon completion and payment. Items with work performed by Lapidary Services may not be returned.

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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 21 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 21 days from the date of purchase.  We pay for return shipping on defective and fulfillment mistakes only.  If you are unhappy with any item in your order, please contact us within 21 day from the date of purchase to arrange for a return.

The following conditions apply for a return:

  • Merchandise may be returned within 21 days of receipt.
  • Goods must be returned in the condition in which they were received.
  • Returns must be in their original packaging.
  • The purchaser is responsible for all postage costs related to a return, except in cases involving defective equipment. We recommend that you use a trackable shipping method and keep your tracking number until we confirm that we have received your return.
  • We do not accept returns on rough rock that is fractured or broken during knapping, cutting, or polishing of the stone.
  • We do not give refunds on merchandise or the shipping and handling charges for international orders (including Canada) if you refuse to pay duties, tariffs, or other fees. It's your responsibility to contact local Post Office or Customs Authorities before you place your order to find out what such charges might be.

If you paid for your purchase with a credit card, a credit for your return will be applied to the same card, usually within 48 hours. You'll have to contact your credit card company to find out how long it will take for the credit to be posted to your account.

If you paid for your purchase with via PayPal, a credit for your return will be applied to your PayPal account, usually within 48 hours.

If you paid for your merchandise with a check or money order, you will receive store credit, unless you contact us in advance to request a refund check.

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Shipping Policy  by 
Shipping Time -- Most orders received before 1:00PM MST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Mama's Minerals or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

International orders require additional processing time.

Store pickup orders --  Orders for Albuquerque store pickup are generally available the next business day. Orders for Santa Fe store pickup are generally available the first Friday after your order is placed.

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Taxes  by 
Mama's Minerals shall automatically charge and withhold the applicable sales tax for orders with a billing address within the state of New Mexico. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.  Mama's Minerals adheres to all applicable NM taxation laws and reserves the right to change taxation policy to meet NM law at anytime.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mama's Minerals shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mama's Minerals shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mama's Minerals shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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