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Shipping Methods & Carriers
Turnaround Time (including holiday shipping guidelines)
Delays in Shipping
International Orders
Delivery to Canada
What's up with this box???
Shipping Methods & Carriers
We deliver packages via United Parcel Service, Inc. (UPS) and United States Postal Service (USPS). For packages shipped within the United States, you can select UPS Ground Residential, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air, and USPS Priority Mail. The only delivery method we offer for International Shipments is USPS Global Express Mail. Contact us if you are interested in having an international order shipped by an alternate method.
Shipping Charges: Our shipping rates are determined by the weight of your package, and include insurance and a small handling fee ($2 or less, except on specially marked items). Our minimum shipping charge is $6.45. If you don't get both Priority Mail and UPS options when you check out (for U.S. orders), please re-check the address and zip code you entered. If your address is entered correctly, either the UPS or USPS website may be down -- try again later if you don't see the option you want, or call us at 1-877-WE ROCK U (937-6258).
When you process an order with our shopping cart, you agree to pay the shipping charges that are displayed for the option you choose. Choosing an invalid option (such as Will Call when you won't be picking your package up at our store) will postpone fulfillment of your order. Shipping charges are non-refundable, except in cases of defective or inaccurately described merchandise.
We understand that there may be times when it might be inconvenient to sign for your order when it is delivered. Unfortunately, because the packages we ship are insured, we cannot mark packages "no signature required." In most cases, your delivery person will decide whether to leave the package if a safe area is available outside your house. We recommend leaving a note at your mailbox or front door on the expected delivery day, asking the driver to do so.
If shipping charges seem excessive (especially on very small and international packages), call us before placing your order at 1-877-WE ROCK U (505-266-8443 for international calls) or email us to make inquiries. We're happy to work with you and may be able to make alternative shipping arrangements. Be sure you let us know which item(s) you want, as well as the shipping address (including a postal code, if you have one).
Shipping Upgrades: Occasionally we will upgrade orders (especially bead orders) to USPS Priority Mail from UPS Ground, as a convenience to our customers. USPS Priority Mail packages usually arrive at least 1-2 days sooner than UPS Ground packages. If you would prefer not to have your package upgraded, please tell us in the Special Instructions area at checkout.
Tracking Your Package: If we receive a correct email address with your order, you will receive a tracking number for your package when it is shipped. For UPS packages, go to UPS.com to track your order; an estimated delivery date will be given. For Priority Mail or USPS International packages, go to USPS.com to track your order; USPS updates their records very rarely, and often no tracking information is available until after the package has been delivered.
Will Call: If you would like to pick your order up at our Albuquerque store (and pay no shipping charges), choose Will Call. We will email you when your order is ready to be picked up (usually the next day, Monday through Friday). When you come, be sure to bring a copy of your email order confirmation, your credit card, and identification.
Will Call is available for Earthprints (in Santa Fe), too -- just note that you would like to pick up your order in Santa Fe in the Special Instructions box when you check out. We will contact you to let you know when your order will be available (there may be up to a 2 week wait).
Turnaround Time
Ordinary Turnaround Times
We ship within 1 to 2 business days of receiving your order, on Mondays through Fridays before 3 PM Mountain Time. The estimated turnaround times for domestic deliveries are:
UPS Ground Residential – 4 to 7 business days
UPS 3 Day Select – 3 days
UPS 2nd Day Air – 2 days
UPS Next Day Air – 1 day (by noon)
UPS Next Day Air Saver – 1 day (by end of day)
USPS Priority Mail – 2 to 7 days
The estimated turnaround time for international deliveries is:
USPS Global Express Mail - 3 to 10 days, but typically longer.
Sorry, we cannot guarantee delivery times once the package has left our store. For UPS air options, we will refund your shipping charges (minus handling) if a package is delivered late and you contact us within one day of the package's original delivery date. For Priority Mail, there is no recourse for packages that are misrouted and/or delivered later than expected (the Postal Service does not guarantee delivery times). We do guarantee that you will be happy with our in-house turnaround time.
Holiday Shipping Schedule 2008
Tuesday, January 1 -- New Year's Day -- no pickup or delivery by either USPS or UPS
Monday, January 14 -- Martin Luther King Jr's Birthday -- no pickup or delivery by USPS
Monday, February 18 -- President's Day -- no pickup or delivery by USPS
Monday, May 26 -- Memorial Day -- no pickup or delivery by either USPS or UPS
Friday, July 4 -- Independence Day -- no pickup or delivery by either USPS or UPS
Monday, Spetember 1 -- Labor Day -- no pickup or delivery by either USPS or UPS
Monday, October 6 -- Columbus Day (observed) -- no pickup or delivery by USPS
Monday, November 17 -- Veteran's Day (observed) -- no pickup or delivery by USPS
Thurdsay, November 27 -- Thanksgiving Day -- no pickup or delivery by either USPS or UPS (see additional notes below)
Friday, November 23 -- Day after Thanksgiving -- no pickup or delivery by UPS
Thursday, December 25 -- Christmas Day -- no pickup or delivery by either USPS or UPS (see additional notes below)
Wednesday, December 31 -- New Year's Eve -- no pickup or delivery by UPS
Thursday, January 1, 2009 -- New Year's Day -- no pickup or delivery by either USPS or UPS.
Shipping for Thanksgiving Day Gifts
In order to receive your gift package no later than November 21st, use these guidelines*:
UPS Ground (least expensive option), order by 10 AM on Friday, November 9th
Priority Mail, order by 10 AM on Monday, November 12th
3 Day Select, order by 10 AM on Thursday, November 15th
2nd Day Air, order by 10 AM November 16th
Next Day Air, order by 10 AM Monday, November 19th
Note: Only air and international packages will be picked up or delivered by UPS on Friday, November 23rd.
Shipping for Hanukkah Gifts
In order to receive your gift package no later than December 3rd, use these guidelines*:
UPS Ground (least expensive option), order by 10 AM on Wednesday, November 21st
Priority Mail, order by 10 AM on Wednesday, November 21st
3 Day Select, order by 10 AM on Tuesday, November 27th
2nd Day Air, order by 10 AM on Wednesday, November 28th
Next Day Air, order by 10 AM Thursday, November 29th
Shipping for Christmas & Kwanzaa Gifts
In order to receive your gift package no later than December 24th, use these guidelines*:
UPS Ground (least expensive option), order by 10 AM on Wednesday, December 15th
Priority Mail, order by 10 AM on Monday, December 15th
3 Day Select, order by 10 AM on Friday, December 19th
2nd Day Air, order by 10 AM on Monday, December 22th
Next Day Air, order by 10 AM on Tuesday, December 23th
Note: APO/FPO orders must be placed by December 8th at 12 noon; International orders, by December 7th for Africa and Central & South America and December 15th for other countries.
Our shopping cart will show average delivery times for each shipping method when you check out (or get a shipping estimate) -- during the holiday season, add 2-3 business days to this estimate if you absolutely must have it on time.
Remember: - UPS packages do not travel on Saturday or Sunday, but Priority Mail packages do travel on Saturday
- Ground and Priority Mail delivery times are likely to be longer than usual the farther you are from Albuquerque, New Mexico (where we're located)
*Sorry, we cannot guarantee holiday arrival, due to the uncertainty of UPS/USPS delivery times. However, we have made our best estimates of a "safe" time frame. We pledge to ship out your holiday order in a timely manner (typically within 24-48 hours, unless we must contact you before shipping), and to ship all air packages (UPS 2nd Day and Next Day) the same day, if received by 3pm Mountain Time. If we are unable to ship promptly, we will contact you so you'll always know when to expect your order.
Delays in Shipping
A delay in shipping is usually the result of an incorrect address or credit card number. Please make every effort to include your correct, most current address when filling out the form, and check back over your entry for mistakes before you submit your order. If UPS charges us a fee for an address correction, we will have to pass that charge (usually $5.00) on to you.
On the off chance that something you've ordered isn't in stock, we'll contact you immediately. You'll be able to choose whether you want to wait until the item you've ordered comes in or choose another, similar item. Please rest assured that will never substitute another item without your approval.
International Orders
We ship internationally but screen our overseas orders diligently for fraudulent credit card use. All international orders are shipped via USPS Global Express Mail, and are fully insured with the full value declared on the package. If you would prefer UPS shipping, we may be able to accommodate you -- contact us with your order information.
Shipping to other countries is typically expensive and could take from 4 – 40 days, depending on the delivery option you select and the country to which the order is being sent. Be aware that most counties prohibit or restrict the importation of certain items. We will not be able to ship you any prohibited or restricted products. Many countries also charge customs duties, tariffs, and fees, which are usually payable before or upon delivery of your order. You are entirely responsible for such charges, which can be very costly. Contact your local Post Office or Customs Authorities for information about their policies. We do not give refunds on any items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.
Delivery to Canada
Canada charges customs duties, tariffs, and fees, which are usually payable before or upon delivery of your order. You are entirely responsible for such charges, which can be very costly. Contact your local Post Office or Customs Authorities for information about their policies. We do not give refunds on any items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.
Shipping to Canada may pose some problems (e.g., high customs duties and fees, delays in delivery). For best results, select USPS Global Express Mail or UPS Canada Standard as your shipping option.
What's up with this box???
We love Mother Earth -- without her, we couldn't exist! To help her out a little, we often reuse boxes and packing material when we prepare your package for shipping. These may be boxes that we received stock in, our employees brought in from home, or we scrounged from the recycling of other businesses near us. They may be marked up or have other companies' names on them, but we figure it probably doesn't matter much to you, anyway. The newspaper we use for packing material is often from exotic places like Asia, the Middle East, and Albuquerque! We never buy styrofoam, so if you find any in your package, it's reused. Please, whenever possible, recycle these materials at your local facilities, or reuse them. Mama appreciates it!
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