Shipping Time -- Orders are processed and shipped out within 2 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Mama's Minerals or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
International orders require additional processing time.
Store pickup orders -- Orders for Albuquerque store pickup are generally available the next business day. Orders for Santa Fe store pickup are generally available the first Friday after your order is placed.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 21 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 21 days from the date of purchase. We pay for return shipping on defective and fulfillment mistakes only. If you are unhappy with any item in your order, please contact us within 21 day from the date of purchase to arrange for a return.
The following conditions apply for a return:
- Merchandise may be returned within 21 days of receipt.
- Goods must be returned in the condition in which they were received.
- Returns must be in their original packaging.
- The purchaser is responsible for all postage costs related to a return, except in cases involving defective equipment. We recommend that you use a trackable shipping method and keep your tracking number until we confirm that we have received your return.
- We do not accept returns on rough rock that is fractured or broken during knapping, cutting, or polishing of the stone.
- We do not give refunds on merchandise or the shipping and handling charges for international orders (including Canada) if you refuse to pay duties, tariffs, or other fees. It's your responsibility to contact local Post Office or Customs Authorities before you place your order to find out what such charges might be.
If you paid for your purchase with a credit card, a credit for your return will be applied to the same card, usually within 48 hours. You'll have to contact your credit card company to find out how long it will take for the credit to be posted to your account.
If you paid for your purchase with via PayPal, a credit for your return will be applied to your PayPal account, usually within 48 hours.
If you paid for your merchandise with a check or money order, you will receive store credit, unless you contact us in advance to request a refund check.